We offer a Limited Lifetime Guarantee to the original owner on the workmanship of the product. Defects of the workmanship may include unraveling seams, stitching failure, seam tape de-lamination, or zipper malfunction. The limited lifetime guarantee refers to the expected practical lifetime of the product through average wear and tear during normal use, not the lifetime of a human being.
Improper care or use will not be covered under the limited lifetime guarantee. Examples of damages not covered may include, user generated damage, such as prolonged exposure to heat or cuts from sharp objects, excessive abrasion and tears, items that have been hemmed, tailored or altered, and items that have outlived their practical lifetime.
Each warranty claim must be accompanied by a proof of purchase. Customers will receive credit for the value of the product under warranty. TEREN reserves the final decision on all warranty claims. Exceptions can be made if said damaged item comes with an epic story of their demise!