Our 100% Satisfaction Guarantee
We offer Hassle Free Returns & Exchanges for US orders on your online purchase. Did you accidentally order the wrong size or color? No problem! Send 'em back and we'll get you set up in the right one ASAP!
Returns & Exchanges Requirements
- Item(s) must be in original condition (unworn, unwashed, with tags & packaging). TEREN reserves the right to not return items based on their condition.
- Item(s) must be purchased within the past 60 days.
- There is a $5 restocking fee for refunds to the original payment method and the cost of shipping is not refunded; however, we will provide a free return label.
- You can opt for a refund via store credit to avoid the $5 restocking fee
- TEREN’s satisfaction guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.
Exchange items may go out of stock, if this happens your options are to exchange for a different item, refund for store credit or refund to original form of payment.
Warranty Issues
We offer a limited lifetime warranty on the workmanship of our products and will repair or replace any damaged items. Bonus points if item comes with an epic story of its demise. Damage under normal wear and tear of wearing clothes is not covered. Please see hang tags for care instructions.
Email contact@terendesigns.com if you have questions
International Returns & Exchanges: Same process as above, but you are responsible for all shipping costs.
If you have any questions, please contact us at contact@terendesigns.com or call us at 423-876-8692.
