Returns & Exchanges

Lifetime Guarantee

We offer a Limited Lifetime Guarantee on the workmanship of the product. We will repair or replace your purchase if it fails for any reason that falls within normal use, and not standard wear and tear. Exceptions can/will be made, if said damaged item comes with an epic story of their demise!

Our 100% Satisfaction Guarantee

We offer Free Returns & Exchanges for US orders on your online purchase. Did you accidentally order the wrong size or color? No problem! Send 'em back and we'll get you set up in the right pair ASAP!

Returns & Exchanges Requirements

  • Item must be in original condition (unworn, unwashed, with tags & packaging).
  • Items must be purchased within the past 90 days.
  • All online orders will be refunded to the original payment type upon receipt of returned item.
    (Please note: refunds do not include any shipping costs paid on your original order (if applicable).
  • TEREN DESIGN’s satisfaction guarantee policy doesn't cover ordinary wear and tear or damage caused by improper use or accidents.
  • If you would like to return/exchange the item(s), please list which items you’d like to return & the reason.
  • Please note that our items may go out of stock quickly and exchanges are only available for in-stock items. As a result, we may not be able to make all requested exchanges. If this is the case you will be able to choose one of our two refund options –
      • Online Store Credit
      • A refund to the original form of payment 

Returns & Exchanges Instructions

We offer free returns & exchanges in the US.
  1. Email us at, including your name, order #, address, email, phone number and a brief description of why you’re returning/exchanging the item(s), as well as your desired replacement item(s).
  2. Package the item(s), including the original product packaging and tags. (Pro Tip: You can reuse the package your order came in by taping it back up and covering any previous shipping labels)
  3. Print out and attach the shipping label we provide.
  4. Send your package to us, using the carrier on the label provided.
International Returns & Exchanges: Same process as above, but you are responsible for all shipping costs.
    If you have any questions, please contact us at